Cancellation Policy
Overview
This Cancellation Policy applies to all orders placed on SimplyHouse Store through our website: https://simplyhouse.store.
SimplyHouse Store is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support product sourcing, stock coordination, packaging, order processing, and fulfillment.
Business Information
Store Name: SimplyHouse Store
Website: https://simplyhouse.store
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Customer Support Email: contact-us@simplyhouse.store
For cancellation-related questions, customers can contact us at: Email: contact-us@simplyhouse.store
Customer-Initiated Cancellations
Customers may request order cancellation before the order is shipped or dispatched. To request a cancellation, please contact us as soon as possible at contact-us@simplyhouse.store with your order number, full name, and reason for cancellation. Once an order has been shipped or dispatched, cancellation may not be possible. In such cases, the customer may request a return after delivery if the product is eligible under our Refund Policy.
Store-Initiated Cancellations
We reserve the right to cancel any order for reasons including but not limited to: product unavailability, incorrect product information or pricing error, payment failure or payment verification issue, incomplete or undeliverable shipping address, customer unreachable for order confirmation, suspected fraudulent or unauthorized order, repeated Cash on Delivery refusal or misuse, delivery restrictions in the customer's location, legal, regulatory, supplier, or courier limitations, or violation of our policies or applicable laws. If an order is cancelled after online payment has been made, we will process the refund according to our Refund Policy.
Cash on Delivery Cancellations
We reserve the right to confirm Cash on Delivery orders by phone, SMS, WhatsApp, or email before dispatch. Orders that cannot be verified may be cancelled. Repeated refusal of Cash on Delivery orders, fake orders, unavailable phone numbers, or incorrect addresses may result in future COD orders being declined.
Refunds for Cancelled Orders
If a prepaid order is cancelled before dispatch, the refund will be processed within 5 to 10 business days to the original payment method. For Cash on Delivery orders cancelled before dispatch, no payment would have been collected, so no refund is applicable. Refund timelines may vary depending on banks, payment providers, or payment method.
Contact Information
SimplyHouse Store
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States | Operational Market: India | India Operations: Unicornkart
Website: https://simplyhouse.store | Email: contact-us@simplyhouse.store