Refund Policy
Overview
This Refund & Return Policy applies to purchases made on SimplyHouse Store through our website: https://simplyhouse.store.
SimplyHouse Store is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support product sourcing, stock coordination, packaging, order processing, and fulfillment.
By placing an order on our website, you agree to this Refund & Return Policy, along with our Terms of Service, Shipping Policy, Privacy Policy, and any product-specific conditions shown on the relevant product page.
Business Information
Store Name: SimplyHouse Store
Website: https://simplyhouse.store
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Customer Support Email: contact-us@simplyhouse.store
For return, replacement, cancellation, refund, or order-related support, customers can contact us at:
Email: contact-us@simplyhouse.store
Return Window
We accept return requests within 7 days from the date of delivery, unless a different return period or exception is clearly mentioned on the product page.
To be eligible for a return, the customer must contact us within the return window and provide the required order details and evidence.
Return requests raised after the return window may not be accepted.
Eligible Return Reasons
Customers may request a return, replacement, or refund in the following cases: Wrong product received, Damaged product received, Defective product received, Missing item or incomplete order, Incorrect size, color, quantity, or variant received, Product significantly different from the description shown on our website, Buyer's remorse return where applicable and eligible under this policy.
Buyer's Remorse Returns
We may accept buyer's remorse returns within 7 days of delivery, provided that the product is unused, in original condition, has all original tags, labels, accessories, manuals, and packaging, and is not listed as non-returnable on the product page or in this policy. For buyer's remorse returns, the customer may be responsible for return shipping charges unless otherwise stated.
Damaged, Defective, or Wrong Product Received
If you receive a damaged, defective, wrong, or incomplete product, please contact us within 7 days of delivery at contact-us@simplyhouse.store. To help us verify the issue, please include your order number, full name, registered phone number or email address, clear photos of the product and packaging, photo or video showing the issue, and unboxing video if available.
After verification, we may offer one of the following solutions: Replacement, Refund, Store credit, Missing item reshipment, or another suitable resolution depending on the issue.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, personal-use, consumable, or product-specific reasons. Non-returnable items may include used, washed, altered, damaged, or stained products; personal care or hygiene-related products after opening or use; innerwear and intimate wear; consumable products; products with broken seals or missing tags; clearance or final sale products marked as non-returnable; customized or made-to-order products; and products damaged due to misuse or customer negligence.
Return Condition Requirements
Returned products must be unused (unless the issue is a verified defect), in original condition, packed safely, returned with all original accessories and packaging, and free from damage caused by customer misuse. We reserve the right to reject a return if the returned product does not meet these conditions.
Return Shipping Charges
If the return is due to our error (wrong, damaged, or defective product), we will cover return shipping or arrange pickup where available. If the return is due to buyer's remorse or customer preference, the customer may be responsible for return shipping charges.
Return Process
To request a return: Email us at contact-us@simplyhouse.store within 7 days of delivery. Mention your order number, full name, phone number, and reason for return. Attach product photos, packaging photos, and issue proof where applicable. Wait for our support team to review your request. If approved, we will provide return instructions or arrange pickup where available. Once the returned product is received and inspected, we will process the approved refund, replacement, or store credit. Please do not send any product back without first contacting us and receiving return approval. Unauthorized returns may not be accepted.
Refund Approval
Refunds are approved after the return request is reviewed and, where applicable, after the returned product is received and inspected. A refund may be declined if the return request is made after the return window, the product is used or damaged, the issue cannot be verified, the product is non-returnable, or the product was damaged due to customer misuse.
Refund Timeline
Once a refund is approved, we will process it within 5 to 10 business days. After we process the refund, the time taken for the amount to appear in the customer's account may depend on the payment provider, bank, card issuer, wallet provider, or payment method. For Cash on Delivery orders, refunds may be issued through bank transfer, UPI, store credit, or another suitable refund method.
Cash on Delivery Refunds
For Cash on Delivery orders, the customer may be required to provide accurate refund details such as UPI ID, bank account holder name, bank account number, IFSC code, registered phone number, and order number. The customer is responsible for providing correct refund details.
Replacements
We may offer a replacement instead of a refund if the product received was damaged, defective, or wrong, a replacement product is available in stock, and the issue is reported within the return window. If replacement is not available, we may offer a refund or store credit where applicable.
Exchanges
Exchanges may be accepted for eligible products depending on size, color, variant availability, and product condition. Exchange requests must be raised within 7 days of delivery.
Order Cancellation
Customers may request order cancellation before the order is shipped or dispatched. Once an order has been shipped, cancellation may not be possible. We reserve the right to cancel an order if the product is unavailable, payment fails, address is incomplete, customer cannot be contacted, fraud risk is detected, or courier restrictions apply.
Refused Delivery or Failed Delivery
If a customer refuses delivery without a valid reason, provides an incorrect address, or is unavailable for delivery, the order may be returned to origin. For prepaid orders returned due to customer refusal, shipping or return-to-origin charges may be deducted from the refund where applicable.
Late or Missing Refunds
If your refund has been approved and processed but you have not received it yet, check your bank account or payment app, contact your bank or payment provider, and allow the normal processing time. If you still have not received the refund after the expected timeline, contact us at contact-us@simplyhouse.store.
Policy Consistency
This Refund & Return Policy is intended to clearly explain how returns, refunds, replacements, and cancellations are handled for orders placed on https://simplyhouse.store.
Contact Information
For questions about returns, refunds, replacements, cancellations, or order issues, please contact:
SimplyHouse Store
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States | Operational Market: India | India Operations: Unicornkart
Website: https://simplyhouse.store | Email: contact-us@simplyhouse.store